退款政策
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hk@timeflyslab.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hk@timeflyslab.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hk@timeflyslab.com.
We want you to be completely satisfied with your TimeflysHome purchase.
1. Returns We accept returns within 14 days of delivery for items that are unused, in original packaging, and in resalable condition. Baby monitors and electronic products must be unopened or defective to qualify for a return.
2. Defective or Damaged Items If your item arrives defective or damaged, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.
3. Non-Returnable Items The following items are not eligible for return:
- Opened electronic products (unless defective)
- Items damaged due to misuse
- Items returned after the 14-day window
4. How to Initiate a Return Contact us through our website with your order number and reason for return. We will provide return instructions within 2 business days.
5. Refund Processing Once we receive and inspect the returned item, refunds will be processed within 7–10 business days to your original payment method.
6. Shipping Costs Return shipping costs are the customer's responsibility unless the item is defective or we made an error. Original shipping fees are non-refundable.
7. International Returns International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping method.